Return and Refund Policy

Last Updated: February 18, 2026

Thank you for choosing CanvaStore (www.canvastore.biz). We strive to provide the best digital subscription services to our customers.

1. Digital Products & No-Refund Policy

Because our products (Canva subscriptions and digital services) are delivered digitally and are accessible immediately upon purchase, we do not offer refunds. Once the subscription has been provisioned or the access link has been shared, all sales are final.

        Note: We do not offer returns or "money-back guarantees" for digital goods as they cannot be physically returned.
    

2. Email Address Exchange

We understand that errors can occur during the checkout process. We allow for a one-time Email Address Exchange if you have provided an incorrect email for your subscription, subject to the following terms:

The exchange request must be submitted within 2 days (48 hours) of the original purchase date.
The subscription must not have been activated or used extensively on the original incorrect email.
To request an exchange, please contact our support team at [Your Support Email] with your order number and the correct email address.

3. Cancellations

You may cancel your subscription at any time to stop future billing cycles. However, please note that cancellation does not entitle you to a refund for the current period already paid for.

4. Delivery Issues

If you do not receive your digital product within the expected timeframe (usually instant), please check your spam folder. If it is still missing, contact us immediately so we can manually provision your access.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Website: www.canvastore.biz
Email: support@canvastore.biz
Address: Banasree, Rampura, Dhaka - 1219, Bangladesh